Support & Services

Customer satisfaction is a basis aspect of our company philosophy. In addition to high product quality, we therefore place a special emphasis on direct communication between our customers and our specialists.

When they have questions, problems or search for the correct solution for a certain application, our customers benefit from the extensive technical know-how and long term experience of our support team.


Contact:

Service Desk Business Hours (Europe)

Monday through Friday: 8:00 a.m. - 6:00 p.m.
phone: +43 4242 33 999-55 or by email service@mechatronic.at or please place your service request using our e-service portal.


 

Service Desk Business Hours (Asia)

Monday through Friday: 8:00 a.m. - 6:00 p.m.
phone: +60 464 106 94 or by email service-malaysia@mechatronic.at

For every request we kindly ask you to provide the following details:

  • Serial number of tool
  • Contact person including phone number
  • Error description